Is to create, restore and maintain indoor comfort and air quality by delivering the highest value products and exceptional service to our customers.
Is to be the leading provider in home comfort and air quality by delivering the best experience for our customers at every interaction.
Accountability: we hold ourselves accountable; we take responsibility for our work and our actions.
Integrity: we will always provide an honest assessment of our customers’ needs.
Innovation: we are leading our industry in the most up-to-date services and products available.
Transparency: having nothing to hide, we will always be upfront with our customers.
Loyalty: we are loyal to our team members and our customers through consistency that leads to 100% satisfaction. We are not only a team, but a second family.
The employees of Sunshine Air Conditioning, Inc. are committed to providing you with the highest level of customer service, care, and respect. With that in mind, we have developed this code of ethics which we are proud to present to you.
1. All employees will respect and care for the homes and possessions of our customers as if they were their own.
2. All customers will be treated with respect, listened to, and be kept informed of work that is being done.
3. All employees will be neat in appearance, look professional, and dress properly for work that is being performed.
4. Protective shoe coverings will be worn or shoes will be removed prior to entering customer’s homes.
5. Employees will not park in the customer’s driveway.
6. Employees will not smoke or chew tobacco products in or around Customer’ homes.
7. Employees are committed to the highest quality and integrity of workmanship.
8. Employees will conduct themselves in a professional manner at all times, adhering to the Sunshine Air Conditioning standards of conduct with regard to performance, safety, and personal conduct.
9. Employees will avoid actual or apparent conflicts of interest by declining to provide personal service or perform any business with homeowners that are not contracted with Sunshine Air Conditioning, Inc.
10. We are proud to be a drug free work place!
11. Employees are committed to maintaining product knowledge, procedures, and codes through regular continuing education and training.
12. All job sites are protected with drop cloths, left neat, clean, and restored to its original condition/appearance.
13. Our number one goal is 100% CUSTOMER SATISFACTION!!
