Your opinions are important to us. To better serve you in the future, we'd like to know about your experience with us. Please be candid with your thoughts, and thank you for working with us.
Purpose of Visit...
Which of the following best describes the purpose of your dealer's visit:
---New / InstallationService / Repair
Please rate the following on a scale from 1 to 10
1. Promptness of dealer personnel
---10 - Very Satisfied987654321 - Very Dissatisfied
2. Professional appearance (personnel, vehicles, etc.)
3. Courtesy and friendliness
4. Took time to understand my needs
6. Kept my home neat and clean
7. Explained the operation and maintenance of my system
8. Explained equipment and labor warranties
9. Completed the work in a timely manner
10. Resolved any issues to my satisfaction
11. Overall Satisfaction
Likelihood to Recommend...
12. How likely are you to recommend Carrier products to a friend or colleague?
---10 - Definitely WOULD987654321 - Definitely Would NOT
13. How likely are you to recommend this dealer to a friend or colleague?
14. Are you interested in a service and / or a maintenance agreement?
Please share any additional comments or describe in your own words your overall experience (for example, what you thought the dealer did exceptionally well, or what could have been better)